HELP & FAQs

WE’RE HERE TO HELP YOU LOOK AND FEEL YOUR BEST!

Reach out with any questions at anytime and we will be sure to find the perfect product for your skin concern!

CALL: Talk to us, the old-fashioned way - 011 659 1021
CHAT: Drop us a message on WhatsApp - 076 994 2957
CHAT: Drop us a note in our inbox - info@drbrandtonline.co.za
TRAINING HOURS: Monday – Friday 9 a.m. to 5 p.m.

FAQ

SKINCARE PRODUCT INFORMATION

1. Do I need to wear sunscreen every day even if I am at work all day?

Yes, 80% of premature aging is caused by daily exposure to UV rays. Just the few minutes of sun exposure you receive each day while driving to work, sitting by a window and walking your dog is enough to cause hyperpigmentation and premature aging over time.

Also, indoor lighting (florescent and halogen bulbs) also breaks down collagen and can cause the same aging as UVA rays.

2. Is animal testing performed on any of Dr. Brandt's products?

At dr. brandt skincare, we are proud to say that we are a cruelty-free-oriented organization. We do not engage in animal testing. As leaders in the skincare science industry, we consider it our charge to continually innovate new and effective ways to test products without the use of animals, relying instead on advanced testing methodologies that are strictly cruelty-free.

We thoroughly investigate each of the ingredients used in our products, selecting only the finest materials from facilities that measure their results with high-tech machinery instead of animals. However, there are some countries that still believe that animal testing is necessary to ensure the safety of cosmetic products, and require animal testing by law. In those cases, the national governments conduct their own tests of our products—we do not and will never test on animals ourselves. dr. brandt® skincare believes that animal testing should never be required, and we remain committed to testing methodologies that do not involve animals.

3. I am pregnant/nursing what us the best skincare regimen for me?

We strongly recommend you discuss safe skincare options for you and your baby with your medical professional for best advice. Avoiding the sun and using UV SPF protection every day is especially important during pregnancy and nursing, as the hormones released during this time can greatly increase pigmentation on your skin, causing melasma or "the mask of pregnancy."

You should also avoid using any products containing acids (AHA/BHA lactic, glycolic, salicylic etc). If breakouts or other skin conditions are a problem during pregnancy, please consult with your doctor regarding prescription topicals or medications.

4. Why is an eye cream important to use as part of my daily regimen?

Aging is the most apparent around the eyes. The delicate skin around the eye area is thinner, and blood vessels become more visible, revealing dark circles or hollow eyes. Fine lines and wrinkles, crow’s feet, and under eye bags are all tell-tale signs of aging. Try Dr. Brandt’s eye care best-sellers and discover your favorite.

5. Are your products non-comedogenic (non pore-clogging)?

All of our products are tested for effectiveness before they can be considered to be part of the dr. brandt® skincare line. These formulas are created with a synergy of actives and botanicals to provide the clarity your skin needs without the dryness and irritation that can often times be the unfortunate result of using some products for oily and acne prone skin.

The pores no more® product lines contain Salicylic Acid, a beta hydroxy which goes through pores dissolving dirt, oil, makeup and debris and draws it out to the skin’s surface to be sloughed off. This action clears pores, eliminating any clogging. If you have a high tendency to develop clogged pores but need a moisturizer, we do offer an “oil-free” moisturizer in this line.

6. Do your products contain fragrance?

Dr. Brandt uses botanical extracts in his products, no harsh chemicals or synthetic fragrances are added.

7. Are dr brandt's products gluten free?

Like many companies, we often purchase ingredients from outside suppliers, and the components of these substances are proprietary information belonging to those companies. Therefore it's possible that a very small amount (generally parts per million) of gluten may be present.

Consumers will find ingredient listings on our packaging material, in accordance with FDA regulations, using names which are standard throughout the cosmetic industry. Because of the vast number of raw materials from different sources, it is not possible to guarantee that our products are completely free of any of the grains specified.

8. How to layer skincare products?

When layering products keep this rule in mind, start with the lightest weight (serums, gels) then middle weight (lotions) then heavier (creams) followed by SPF and makeup. Generally you want to wait at least a minute or two between applications to ensure that your skin has had enough time to absorb all of the previous product before moving on to the next for best results.

MORE PRODUCT QUESTIONS

1. How long should the product last?

Dr brands' products are intended to last 4-6 weeks long, depending on how many times a day you apply the product.

For masks and exfoliators up to 8 weeks.

2. What is the life span of dr brandt's products?

Our products have a three year shelf life from date of manufacture and none of the products we manufacture ever sit in our warehouse, they are immediately shipped out. 

We produce small quantities at a time, so you should feel certain that the dr brandt skincare products you purchase are fresh. Once a jar or container is opened, we suggest six month's time for best freshness quality. You can see this indicated on the back of the container by the symbol of a jar with a "6" inside.