Returns and Exchanges

Our Return Policy


Your satisfaction is important to us. We will gladly accept returns for any purchase when products were purchased directly from within 30 days of purchase.


  1. Obtain a return authorization number (REF#) via telephone by calling +27 (0) 72 579 9143,Monday through Friday, 9AM - 5PM, or e-mail us at with the following information: first name, last name, web order number or sales order number, product to be returned and reason for return.
  2. Pack the product(s) in the original packaging and include any promotional item that may have been included, such as a gift with purchase, etc.
  3. Include, the REF#, copy of the sales order.
  4. Mail the return within 2 weeks from receipt of the return authorization number (REF #) to:

    Advanced Cosmetics Africa, PostNet Suite 692, Bryanston, 2021, RSA
  1. Shipping charges are at the customer’s expense. We recommend to choose a method of shipping with tracking and insurance as we are not responsible for lost or missing packages.
  2. Allow 2 weeks for the return to be processed.
    • All returns are subject to inspection, we cannot accept returns on over half used or empty products.
    • In the event that a gift with purchase was included with the order, please send back the gift with purchase item along with the returned item. Note: We will not refund regular goods unless the gift with purchase is returned to us as well.
    • Shipping charges are non-refundable.
    • Products specified on the website as non-refundable cannot be returned.
    • If you paid with a giftcard and credit card, the giftcard will first be refunded, then your credit card will be refunded.
    • Prior authorization is required on all returns. Any returns sent to us without a return authorization number (REF#) cannot be accepted.
    • Returned products that do not meet the return policy criteria will not qualify for a refund and may be returned back to the customer at the customer's expense or destroyed by Advanced Cosmetics Africa upon request.
    • If you have any questions, feel free to call before submitting your product(s) to be returned. Our customer service line is +27 (0) 72 579 9143, Monday through Friday, 9AM - 5PM, or e-mail us at

Please note that we are a South African based company and accommodate website orders that ship within South Africa with physical addresses only. Please enquire for neighboring countries.