Our Return Policy
Your satisfaction is important to us. We will gladly accept returns for any drbrandtonline.co.za purchase when products were purchased directly from drbrandtonline.co.za within 30 days of purchase.
- Obtain a return authorization number (REF#) via telephone by calling +27 (0) 72 579 9143,Monday through Friday, 9AM - 5PM, or e-mail us at firstname.lastname@example.org with the following information: first name, last name, web order number or sales order number, product to be returned and reason for return.
- Pack the product(s) in the original packaging and include any promotional item that may have been included, such as a gift with purchase, etc.
- Include, the REF#, copy of the sales order.
- Mail the return within 2 weeks from receipt of the return authorization number (REF #) to:
Advanced Cosmetics Africa, PostNet Suite 692, Bryanston, 2021, RSA
- Shipping charges are at the customer’s expense. We recommend to choose a method of shipping with tracking and insurance as we are not responsible for lost or missing packages.
- Allow 2 weeks for the return to be processed.
- All returns are subject to inspection, we cannot accept returns on over half used or empty products.
- In the event that a gift with purchase was included with the order, please send back the gift with purchase item along with the returned item. Note: We will not refund regular goods unless the gift with purchase is returned to us as well.
- Shipping charges are non-refundable.
- Products specified on the website as non-refundable cannot be returned.
- If you paid with a giftcard and credit card, the giftcard will first be refunded, then your credit card will be refunded.
- Prior authorization is required on all returns. Any returns sent to us without a return authorization number (REF#) cannot be accepted.
- Returned products that do not meet the return policy criteria will not qualify for a refund and may be returned back to the customer at the customer's expense or destroyed by Advanced Cosmetics Africa upon request.
- If you have any questions, feel free to call before submitting your product(s) to be returned. Our customer service line is +27 (0) 72 579 9143, Monday through Friday, 9AM - 5PM, or e-mail us at email@example.com
Please note that we are a South African based company and accommodate website orders that ship within South Africa with physical addresses only. Please enquire for neighboring countries.